Manages successful implementation of a welfare and workforce services contract assuring that all contractual commitments are met. Set clear expectations for all team members, ensure accountability, and appropriately and quickly address human resources and team concerns.Ultimately responsible for adherence to federal, state, and local policies as well as Workforce Services policies and procedures.Responsible for maximization of project funding streams and operating within funding guidelines.Establishes and maintains positive working relationships with the funding source, area employers and all workforce partners to optimize funding, customer satisfaction and community relations.Facilitates project accomplishments and ensures that management decisions and contractual goals are understood and supported by staff.Assure that all staff are trained and meet performance standards as outlined by the contract.Provide leadership, budget/fiscal management oversight, manage staff, and monitor performance management.Develop and maintain relationships with community resources to further program goalsEnsure a positive customer experience for all internal and external customersEvaluate the performance and impact of the organization and staff in meeting objectives and delivery of services; perform Quality Assurance and Quality MonitoringFoster a positive, inclusive and accountable culture while promoting the company mission, vision, values, and brandManage human resource responsibilities such hiring, coaching, discipline (when appropriate) in coordination with the corporate HR teamEnsure proper practices regarding record keeping, control systems, and proper reportingFoster a motivational, collaborative, and innovative work environmentAdminister policies and procedures in accordance with company, funder and program standardsRespond timely and fully to all funder and company requests for information and reports.Participate in business development activities including contract rebid and new business activitiesPresent information on project and company activities and progress as invited or required at meetings and conferencesOther duties as assigned
