 Act as strategic partners to our clientsBeing an innovation agent. Drive change for faster reaction to changing market requirement.Being an expert in your market (industry, products, channels etc.), and your panelExternalOnboard clients on gfknewron platformDrive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to clientDrive gfknewron usage with senior stakeholders in the client organization (wherever relevant)Develop fact-based answers to complex key business questionsBecome a market expert in one or more categories / industry segmentsBecome an expert on practical consulting tools and frameworks to help clientsDeliver insightful presentations and actionable recommendations to our clientsCoordinate client services cross countries and categories (whenever relevant)Identify leads for cross sell and upsell opportunities with the clientHelp improve renewal rate by demonstrating clear business outcome and valueMeasure client perceptions of GfK, plan and improve negative perceptions, and leverage positive perceptionsInternalCollect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experienceCollaborate with account management at the pre-sales and renewal stagesCollaborate with other business unit teams to identify opportunities for strategic assignmentsCoordinate internal client services nationally (for all) and internationally (optional)Run final quality checks for the GfK seal of quality (wherever relevant)Validate / conduct QC to guarantee GfK seal of quality (wherever relevant)·Own’ the reporting being delivered to clients, including working knowledge of end-to-end process from data-in, to reporting outUnderstand retailers on panel and off panel (and missing data), and work with Retail on onboarding priority retailersUnderstand modelling methodology applied to ‘owned’ panel and work with Operations team to continuously improve, including regularly securing sell-in dataUnderstand and apply RACI between Retail, MI, and OpsUnderstand, apply and contribute to key processes of project management, client comms policy, service envelope, and running efficient and effective meetingsLive the 4 values of: Customers are the core, Better ever day, One GfK, and Commitment to Trust & QualityIn other words: You will make the difference by being the face of our company and its digital solutions!
