We are seeking a proactive and detail focused Sales Order Management Specialist to join our team in Kings Park.This role is responsible for managing customer orders from processing through to delivery, ensuring accurate coordination across supply chain, production, sales, and logistics functions. You will play a key role in maintaining customer satisfaction by proactively managing order flow, resolving delays, and supporting on time delivery outcomes.Working closely with both internal teams and overseas suppliers, you will help drive a customer focused approach while supporting efficient operational performance.What you will be doingSales Order Coordination: Monitor and manage open sales orders to ensure customer delivery requirements are achievedPurchasing & Supply Chain Support: Create and manage intercompany purchase orders, supplier confirmations, and in transit records within SAPShipment & Logistics Coordination: Coordinate overseas shipments, update ETA information, and prepare documentation for goods receiptingStakeholder Communication: Liaise with suppliers, freight forwarders, customs brokers, and internal teams to maintain strong working relationshipsOrder Expediting & Problem Solving: Support urgent customer requests, resolve system or process related delays, and identify alternate sourcing options where requiredCustomer Service & Reporting: Communicate delays or changes to customers, provide solutions where possible, and support overall customer satisfaction outcomesSystems & Data Management: Maintain pricing, master data, and order related information within SAP systemsCross Functional Collaboration: Work closely with demand planning, production, sales, and service teams to support operational performance and delivery targets
