A support resource team in delivery of standardised aspects of services to internal business especially on:Processing of Business Relationship cases for firm and individual business relationships.Reviewing of Business Relationship cases for firm and individual business relationships.Other ad-hoc tasks.To ensure that all BRMS cases contain the required BRMS documentation that is properly completedTo ensure that all BRMS cases are completed accuratelyTo ensure that all BRMS cases meet the requirements in respect of layout and neatnessTo ensure that all BRMS cases have sufficient, relevant and reliable information to be able to conclude on themTo ensure that all BRMS cases requiring escalation has been escalated and that the outcome of the escalation has been received.To ensure that all BRMS cases are reviewed and validated before circulatedTo ensure tracking of all correspondence to casesTo ensure that all BRMS cases are finalised and concluded on and all applicable people informed and notified.To ensure that all BRMS cases are completed in a timely manner (i.e. within 2 to 7 days)To ensure that outstanding information is continuously followed up on in order to finalise a caseTo provide assistance to other team membersTo ensure that outstanding information is continuously followed up on in order to finalise a caseTo ensure that for a team as a whole, BRMS cases are completed in a timely manner (i.e. within 2 to 7 days) Assist in ensuring that all statuses are monitored and followed up Assisting in areas where Risk Analysts require training To demonstrate a broader understanding of how BRMS cases impact the firm’s products and services To display an appropriate level of knowledge and understanding of the firm’s products and services To ensure that quality of BRMS cases performed is maintainedProper monitoring of mailbox requests and assigning of mails to correct individuals timeouslyTo ensure that emails allocated have been appropriately dealt withRegular communication with management when problem areas are identified, and keep management updatedCommunicate with team and management when uncertainAbility to communicate with Deloitte employees with less assistance from superiors.Assist with general tasks on BRMS casesAssist with additional tasks that may be delegated in an efficient, appropriate and effective mannerAbility to deal with more complex cases with less assistance from superiors
