The Africa Technology Services (ATS) division within Deloitte is looking to hire an IT Technician on permanent basis who will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation.The candidate will bring with them, 1 year and above IT support experience, preferably within a large corporate environment.Differentiators for this specific roleCreate and Maintain client relationshipInstall and configure of standard hardware & softwareMaintain a tidy environmentAdministration and filing for IT service deskManage third party callsFilling in for absent colleaguesMonitoring of SLA of calls (SLA 98%) on Service NowLogging system detailAssists with AV setups for eventsKey Performance AreasStrategic ImpactUnder supervision, provides user support on IT queries in respect of hardware and software issuesClient Impact: External / InternalSolves user queries remotely within SLAEscalates issues to technical experts that cannot be solved User connectivityImmediacy and resolutionOperational EffectivenessWorks collaboratively with ATS team to ensure calls are closed in the shortest possible time spanLogs calls accurately with all detail onto systemTracks queries through to resolution and closes them on logging systemAssists team members as requiredRemains aware of risk in area of expertise in alignment with Deloitte policies and processesAssists users through transfer of knowledge on MS Office Suite, IT processes and proceduresTechnical Competencies Sound technical knowledge in Microsoft Office suite and operating systemAdvanced knowledge of networks, IT infrastructure and applications
