Focus: Telemedicine + Primary Healthcare TriageThis role involves providing remote clinical consultations (telehealth), assessing and triaging patient symptoms, and guiding them to appropriate care.Core Responsibilities1. Telephonic & Digital Patient CareHandle incoming calls, messages, and emails professionallyPerform clinical triage (emergency, urgent, non-urgent, in person or virtual referral)Assess physical and psychosocial needs (including mental health)2. Clinical Decision-MakingUse SANC regulations, Department of Health guidelines, and SOPsProvide:Treatment guidanceMedication educationWellness counselling3. Care CoordinationBook virtual consultations with doctorsSupport patients who do not require doctor interventionRefer to appropriate services (ER, mental health, social & psychological services)4. Documentation & QualityMaintain accurate electronic recordsContribute to reporting and service metricsMeet SLA (Service Level Agreement) targets5. Professional PracticeMaintain active SANC registrationParticipate in continuous professional developmentEngage in quality improvement and team activities
