Key Responsibilities:Operational LeadershipDevelop, implement, and monitor housekeeping policies, procedures, and standards to maintain world-class cleanliness and comfort.Manage daily operations of the housekeeping department, including room cleaning, laundry, public area maintenance, and special project cleaning.Coordinate with other departments (Front Office, Maintenance, Food & Beverage, etc.) to ensure seamless guest experiences.Oversee inventory management, procurement, and cost control of cleaning supplies, amenities, linens, and uniforms.Staff Management & TrainingRecruit, train, and mentor housekeeping managers, supervisors, and team members to ensure efficient performance and professional development.Conduct regular performance reviews and implement incentive programs to boost morale and retention.Maintain optimal staffing levels based on seasonal tourism demand and occupancy forecasts.Quality & Guest SatisfactionConduct routine inspections of guest rooms and public spaces to ensure cleanliness and presentation meet or exceed brand standards.Respond promptly to guest feedback, service recovery issues, and VIP requirements.Lead initiatives for sustainability, hygiene, and eco-friendly housekeeping practices.Budget & ReportingDevelop and manage the annual housekeeping budget, including labor, supplies, and capital expenses.Analyze operational metrics (cost per occupied room, productivity, guest satisfaction scores) and recommend improvements.Prepare and present periodic performance reports to senior management.Health, Safety & ComplianceEnsure all housekeeping activities comply with local health, sanitation, and safety regulations.Implement hygiene and infection control protocols, especially in high-traffic tourism environments.Oversee preventive maintenance and deep-cleaning schedules to protect the property’s assets. 
