Warmly welcome guests, providing smooth check-in and check-out experiencesRespond promptly to guest inquiries, requests, and concernsMaintain clear communication with all staff and departmentsStay informed about VIP arrivals, return guests, and special requestsDevelop comprehensive knowledge of hotel services, facilities, and local attractionsHandle guest correspondence and upsell room categories to maximise revenueEnsure the Guest Relations desk is attended at all times during your shiftMaintain accurate guest records and resolve complaints in a timely mannerAdhere to all safety, security, and emergency procedures
