The Vice President Operations is responsible for upholding the profitability, vision, mission, values and culture of Rixos & All-Inclusive Collection. By leading business operations within the assigned hotels. Developing a high-performing operations team. Manage and monitor all relevant functions, projects, and activities within hotels’ operation and make major decisions. He/she is mainly responsible for the commercial & operational results and projects execution in his/her assigned hotels. Work closely with Corporate and Regional Teams to determine business goals, set strategic plan & objectives and co-ordinates relevant activities to achieve the common goals and improve commercial results. This always with due regard to execution and maintenance of Rixos & AIC operational policies and standards, international and domestic.MAIN DUTIES AND RESPONSIBILITIES:    FINANCIAL/COMMERCIALTo lead General Managers and Operation Regional Team in developing the annual hotels’ business plan & operating budget according to the corporate guidelines and local needsAssist the Managing Director in setting the annual GOP targets for each hotelMonitor hotels’ monthly P&L with quarterly reviewMonitor financial expenditure, contracts and agreements according to MHR guidelinesWork closely with Vice President Finance to identify opportunities to increase revenues or saving costWork closely with Vice President People & Culture to monitor manpower budget and expensesSupport in resolving financial conflicts & approvals with owners’ representativesGuide GMs and Regional teams to prepare pre-openning plans and budget for new hotelsInitiate the business plan and operating budget for hotels’ new extensions or new outletsContinuously seek ways to assist the hotels to maximize their revenues and profitsAssist in developing the annual sales & marketing plan for assigned hotels, in co-ordination with the Regional Sales & Marketing Team and ensure co-ordination of hotels’ marketingConstant awareness of the general market trends and competition set (local, domestic, international) and the activities of competitorsOPERATIONAL Drive continuous improvement initiatives to optimize processes, reduce costs, and enhance service delivery and guest satisfaction in all hotelsMonthly/quarterly meetings with GMs and Operation Regional TeamReview hotel’s top management structure and propose changes as per operation needsOn-site visit plan for all hotels with priority to new opening hotels & new hotels’ extensionsReview, assess and facilitate new business development proposals and initiatives when appropriateMonitor and supervise the design, implementation, and execution of new F&B and culinary conceptsMonitor and supervise new hotels’ opening plans and new projects executionEnsure all hotels are implementing and maintaining all requirements for Quality Certification, including but not limited to ISO, HACCP, Safe Hotels, and any other quality or health certificationsEnsure all hotels are aware of the annual ESG objectives and monitor its progressEnsure all hotels are adhering to all health & safety regulation forced by local law and in line with corporate guidelinesSupport and guide the preparation and management of corporate and mega eventsReview guest satisfaction reports and ensure hotels have ongoing improvement plans to meet the targetsOversee existing information systems and supervise new systems implementation to ensure maximum optimization and compliance with corporate guidelines and local regulationsMonitor purchasing / procurement budget and expenses on monthly basis for each hotel and make necessary decisions or adjustments when neededLead hotels to initiate and implement cost saving plans when neededMonitor the Spa operation, budget and revenue, and ensure the services provided are competitive, and be fully aware of the terms and condition of the agreements with the third party  MANAGEMENT/ LEADERSHIP Provide day-to-day leadership and guidance to GMs and Operation Regional TeamCollaborate with Regional Team to shape the long-term vision and strategic direction of Rixos & AIC, influencing key business decisionsSet annual individual goals for General Managers and Operation Regional TeamDedication to building and growing a strong and stable workforce across all hotelsConduct performance discussion & appraisals and set clear individual plans for GMs & Operation Regional TeamConduct quarterly / mid-year performance review and progress for agreed objectives & goalsEstablish work standards and expectations for self and othersAppropriately assign/delegate work and authority to others in the accomplishment of goalsKeep goals and objectives in sight at all times and monitor progressProvide coaching, advise and assistance as requiredHelp subordinates overcome obstacles and deal with problems.Appropriately assess contributions and performance of team members; provide appropriate recognition and deal with problems as they ariseGENERALPresent Rixos & AIC and its portfolio of hotels publicly, comfortably and energeticallyExcellent interpersonal, presentation and public speaking skills, both practiced and impromptuParticipate in local and international events and conferences whenever an opportunity rises to promote and present Rixos & AIC SINCERITY AND TRANSPARENCY Be proactive and use good judgement when dealing with challenging situationsAct with professionalism and integrityBe transparent in your motives, methods and expected resultsOwn mistakes and share your knowledge to prevent a repetition of the same error within your department or divisionConduct business honestly & fairlyKeep sensitive information confidentialRELIABILITY AND LOYALITY  Follow through on commitmentsWork well both autonomously and within a teamDisplay a positive, approachable attitudeSpend time getting to know your fellow employees and our guestsSupport each other; we all work within the same hotel and companyEXCELENCE IN HOSPITALITY Committed to qualityCommitted to exceptional financial resultsBe responsible for the bottom lineCommitted to the Rixos Policies & procedures GuideSTRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTSNever settle for the status quo or mediocre workContinuously search for areas of improvementProvide positive, constructive feedback  
