Job SummaryThe Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations.ResponsibilitiesLoad and unload baggage and cargo from aircraft efficiently and safelyMarshal aircraft to and from gates using hand signals and communication equipmentOperate ground support equipment such as tugs, belt loaders, and forkliftsConduct pre- and post-flight safety inspections of equipment and ramp areasCoordinate with flight crews, ground control, and team members for smooth operationsFill aircraft water tanks and ensure proper servicing levelsHandle baggage claims and transfers, ensuring accurate delivery to connecting flightsMaintain cleanliness and organization of the ramp area, adhering to safety protocolsComplete required flight paperwork, including weight and balance reportsAssist with emergency situations, such as equipment failures or medical incidentsWork in various weather conditions, including extreme heat, cold, and rainFollow all airport safety and security regulations and report any safety hazardsMake reservations, issue tickets and itineraries, and compute fares for passengers.Handle baggage check-in, collect excess baggage charges, and provide general travel informationAssist passengers at boarding gates, including checking ticket validity and processing boarding procedures.Manage arrangements for passengers holding reservations, standby travelers, and their luggage.Determine flight close-out times and complete necessary flight documentation for accuracy.Handle post-departure procedures, including invalidating tickets and finalizing reports.Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.Minimum RequirementsHigh school diploma or GED equivalentAt least 1 year of experience in customer service or related fieldAbility to work varied shifts, including weekends, holidays, and nightsStrong verbal and written communication skillsAbility to lift and handle baggage weighing up to 50 lbsBasic computer proficiency, including the ability to input data and use relevant softwareFamiliarity with airport regulations and proceduresAbility to pass background checks and comply with airport security requirementsAbility to fluently speak, read, and write the EnglishlanguageThis job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.Preferred SkillsPrevious experience in an airport, airline, or logistics environmentKnowledge of ticketing, reservations, and fare calculation systemsExperience handling lost and found procedures or baggage claimsStrong organizational skills and attention to detailAbility to multitask in a fast-paced, high-pressure environmentKnowledge of international shipping and airfreight documentationProficiency in a second language for assisting international travelersStrong conflict resolution and problem-solving abilitiesPhysical Requirements / Working ConditionsAbility to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbsFrequent standing, walking, and moving throughout the airport terminal or warehouseAbility to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggageAbility to work in varying weather conditions, including extreme heat, cold, rain, and snowManual dexterity required for handling documents, operating computers, and using two-way radiosAbility to remain on your feet for extended periods (up to 8 hours or more during shifts)Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety complianceCapacity to work in confined spaces, such as baggage handling areas or aircraft cabinsAbility to work in a noisy environment, such as near aircraft engines and ground support equipmentPerks & BenefitsWant your pay in advance? Access your pay when you need it through DailyPay app!Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!Need quality medical care? Multiple options for both full and part-time employees!Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!Looking to stay healthy and improve your life? Wellness Programs offered to all employees!Want to invest in your future? 401k program offered with company match!Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
