Job DescriptionJob DescriptionThe Project Management Director is responsible for leading and overseeing the seamless integration of newly onboarded clients. The ideal candidate possesses a strong operational and technical background with excellent project management skills. The role will leverage advanced project management methodologies and apply strategies and insights to ensure projects are delivered on time, within scope and exceeds client expectations. This position plays a critical role in driving client satisfaction and operation excellence.Key ResponsibilitiesLead and oversee client onboarding : Serve as a launch expert, ensuring successful execution of client onboarding.Develop project plans, provide governance and establishing effective tools for project management success.Guides the development of end-to-end estimates, work plans, methodologies, and deliverables.Provide technical guidance, understanding requirements and constraints and engaging key stake holders as neededMonitors and analyzes launch project launch progress, ensuring alignment with timelines and objectivesDrives continuous improvement through post launch reviewsAlign project with documented BRDs and SOWsTranslate customer scope for implementation to drive deliverables and coordinate implementation milestones. Lead client meetings during launch phase, providing tracking and follow-ups to drive accountability across organizations for completion of tasks.Engage with stakeholders to gather insights, ensure alignment with strategic objectives, and advocate for project needs.Review and validate the end-to-end workflow and verify that all functions (production, customer experience, technology, regulatory) are ready to support workflow upon implementation.Collaborate withCommercial, Customer Experience, Finance, Operations and Technology teams to facilitate effective onboardingWorks collaboratively with external client project team to ensure a digitized workflowWork collaboratively with 3rd party partners supporting the program when applicableIdentity, manage and mitigate risk associated with client onboarding processThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications10+ years of experience in pharmacy and / or pharmaceutical project management7+ years’ experience within mail order pharmacy operations and / or manufacturer pharmacy support programsBachelor’s degree requiredExperience working in Agile / Scrum environments, PMP / SCRUM Certification requiredDeep and broad knowledge of manufacturer pharmacy support programsBroad knowledge of technologyDemonstrated ability to influence decision making at a leadership levelExcellent project management skills with proficiency in tools like JIRA and MS ProjectAbility to effectively handle multiple projects simultaneously in a deadline driven environmentExcellent verbal, written communication and interpersonal skills.Ability to work independently and as part of a team and take on new tasks with high level of difficulty.Ability to interact effectively with internal and external clients and stakeholders.Work with minimal up-front guidance and take ownership of his / her work product.Work closely with all major functional leaders.We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.Powered by JazzHRj0CTkrfARz
