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Job ID: 5552993Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your applicationAt Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.THE ROLEOperations Strategy Planning & Transformation team is seeking for a Strategy Consultant 3 to be a business process designer (Non-Technical role) for the Robotic Process Automation (RPA) ideation and delivery phases. The team is responsible for facilitating our strategic planning efforts for Operations as well as providing strategic consulting support for key transformational initiatives across Operations. Wells Fargo Operations has adopted a new class of technology as a solution to address business needs and support continuous improvement. Rapid (aka Robotic) Process Automation (RPA) is a component of Service Delivery Automation (SDA) to enable digital operations.Strategy Consultant 3 will be responsible for designing Robotic Process Automation (RPA) process orientation/requirements (BRD) and working with the LOB SME and technology leads to develop and deliver on requirements and solution design documentation while following software implementation standards. In this role, you will also be responsible for providing solution consultant guidance to new initiatives or those requiring additional assistance. Responsible for providing principal level strategic consulting services to client organizations utilizing comprehensive, in-depth knowledge and expertise regarding Wells Fargo RPA strategy and emerging automation trends. Partner with LOB and process subject matter experts to define the RPA business strategy and create/execute corresponding RPA initiatives.It will act as a liaison between Operations LOB area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with RPA solutions. Provide assistance in identifying, evaluating and developing RPA initiatives that are cost effective and meet business requirements. Works within a dedicated Federated Automation Team within Operations, Operational Business Excellence, to resolve questions, assess user needs, and recommend changes. Prepare specifications for automation changes. Recommend and initiates systems testing. Act as an internal consultant within RPA Federated Automation Team by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.More specific accountabilities will include, but not limited to:
Perform opportunity assessments to identify and prioritize business processes that are potential candidates for automation
Work with the business subject matter expert (SME), to analyze and capture a detailed process map and description in the Process Definition Document (PDD) or Business Requirements Document (BRD)
Fully and clearly document business processes to the granular level (click by click) of detail that is required for automation
Provide a PDD Walkthrough to the team to ensure all processes and exceptions are captured
Work with the Business SME and the solution development team to formulate and communicate solution options for the initial design as well as iteratively throughout the project as roadblocks are encountered, ensuring delivery of a solution that meets the business requirements
Work with the project team to document the Business Case and organize opportunity/technology assessments
Support and facilitate unambiguous and timely communication between business and technical participants in the project
Ensure the business and technical components of the solution collectively provide a cohesive whole for the business
Other activities include:
Support Operations business in the alignment of RPA and their needs/usage with their technology and business strategies
Represent process automation analysis and design functions to businesses to provide an RPA opportunity identification capability within the businesses
Lead the development of the RPA analysis and design methodology, including the related policies, procedures, tools and artifacts, to ensure a “rapid” implementation process that aligns with established release cycles and related enterprise standards
Complete the RPA assessments of business opportunities, to include an “as is” and “to be” (i.e. automated/partially automated process) process mapping, project sizing’s, business case analysis and recommended implementation approach
Manage the RPA aspects of funded projects and coordinate with project managers on the overall project status
Complete detailed RPA-specific requirements that leverage RPA capabilities and ensure that risk and compliance requirements are met
Complete peer reviews of Operations Automation team member analysis and design deliverables
Coordinate with the business and the RPA monitoring team to identify and provide solution designs for production issues and maintenance needs
Become an advisor for Operations Federated team in the analysis, design and testing of RPA solutions to critical business needs.
The preferred locations are Charlotte or Chandler; however, other locations may be considered.Required Qualifications:
5+ years of strategic planning experience
1+ year Robotic Process Automation experience
3+ years of process design or improvement experience
Desired Qualifications:
Experience writing Business Requirements Documents (BRD's)
Ability to gather information and create both business and technical requirement documentation
Experience with design, implementation and governance with Robotic Process Automation or Business Process automation architectures
Ability to act as a liaison between the technical design staff and business requester to ensure all requirements are met
Knowledge and understanding of Agile
Ability to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processes
Financial services industry experience
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
Excellent communication skills and ability to articulate complex material to a diverse audience
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5552993&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
