Serve as one of the primary points of contact for clients regarding their laboratory documents and/or specimens, managing communication via phone, email, and other channels.Build and maintain strong relationships with clients, providing excellent customer service and support.Responsible for the collection of archiving fees related to laboratory data and/or study specimens.Assist in the return of any items requested from the archive.Assist with the management of the physical and digital archiving of laboratory documents, ensuring compliance with all relevant regulatory requirements.Assist in the development and implementation of efficient and effective processes and procedures for archiving, retrieval, and disposal of laboratory data and/or study specimens.Assist in the coordination and management of client sample requests and retrievals, ensuring timely and accurate delivery of requested items.Coordinate the invoicing process related to archiving, ensuring timely and accurate billing.Research and identify updated contacts for older projects. When needed, update the database with current contact details.Assist in the follow up on past due invoices as needed.Other duties as assigned.
