Guest Experience & Front Desk Operations
Greet and welcome guests warmly with professionalism and charm.
Manage the waitlist and seating chart to optimize guest flow and reduce wait times.
Escort guests to their tables and present menus with grace and attention to detail.
Ensure a seamless and pleasant arrival and departure experience for all guests.Reservation & Table Management
Handle all reservations efficiently using the reservation system.
Maintain accurate records of guest preferences, VIPs, special requests, and repeat diners.
Coordinate seating assignments with the service team to ensure even distribution and optimal
section performance.
Monitor dining room activity to ensure a smooth guest turnover and flow.Team Leadership & Training
Supervise, train, and support the hostess team in delivering consistent service standards.
Schedule hostess shifts and ensure appropriate coverage during peak and off-peak hours.
Set daily goals and motivate the team to maintain a guest-first approach at all times.Communication & Coordination
Act as the liaison between front-of-house and back-of-house teams.
Keep service staff and management updated on large parties, special guests, and any potential
service challenges.
Manage walk-ins, special events, or private dining reservations professionally.Appearance & Ambassadorship
Maintain immaculate grooming and professional appearance as a brand ambassador.
Be knowledgeable about the restaurant concept, menu, special promotions, and any ongoing
events.
Handle guest concerns or feedback graciously and escalate when necessary.
