Primary Responsibilities  OperationBe familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requestedGreet and briefly converse with guests in room while delivering trolleys/mealsSet up table and serve food from trolley in accordance to departmental standards and proceduresUncover and present food to ensure that all items are correctly receivedAnswer enquiries with regards to room service and responds to requests for additional F&B servicesUp-sell and promote food and beverage offers at every available opportunityCollect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms Break down trays and trolleys at stewarding areaClean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy conditionEnsure that work station is stocked with appropriate condiments at all timesApply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)Report guests feedbacks, complaints or other irregularities to management and follow up if necessaryHandle cash following established and proper Accounting proceduresAssist other Food & Beverage outlets with their operations during peak times or when required Other ResponsibilitiesMaintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/featuresBe well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the assigned by the Management of the Hotel
