The RoleWe currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 - 4 days per week.Reporting to the Reservations Manager, you will be responsible for:Coordination of final details for events handed over once the client contractsTaking final pre-paymentCompiling event orders and running event order meetingsAny admin related to eventsPosting chargesMeeting and greeting clients whilst they are on siteSending out proposals and contractsCreate Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.Follow up information if not received.Liaise with other departments to ensure group requirements and special requirements are actioned.Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.Cross check accounts and finalise or send final accounts.Send 90/60/30 reminders to clients as needed.Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.
