Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
Professional etiquette dealing both in face-to-face communication as well as via telephone and email
Support launch of customer delivery creation at warehouse
Communication with both internal and external customers
Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
Daily customer order pick creation
Entry level material planning
Drive to seek resolution to variances by going to the source
Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
Office duties: filing, faxing, scanning
Maintain and abide by records retention procedures per Central Directives
Knowledge of what an escalation processes is and reasons
Ability to problem solve utilizing the 5 Why's or 8D formats
A team player that can effectively back up others as needed
Other duties as assigned
