Lead and inspire a mix of insourced and outsources housekeeping team to deliver exceptional luxury standards across guest rooms, public areas, and back-of-house spaces.Oversee all cleaning operations, linen/laundry services, and uniform management to ensure seamless, cost-efficient service and impeccable presentation.Coordinate closely with Front Office and Maintenance to guarantee room readiness, VIP preparation, and smooth daily operations.Manage departmental budgeting, purchasing, stock control, and contractor relationships to meet service expectations while maintaining strict cost efficiency.Uphold rigorous safety, security, and compliance standards, including key control, WHS procedures, preventative maintenance, and emergency protocols.Maintain meticulous records of cleaning, maintenance, and assets to protect the hotel’s long-term investment and ensure operational excellence.Champion guest satisfaction by monitoring feedback, resolving issues promptly, and continually enhancing the luxury experience.
