Are you early in your career and looking for an opportunity to break into tech? We've got you. At Talent, we’re not looking for years of experience – just the right attitude. If you’re naturally curious, love solving problems, and want to grow your career in a supportive and dynamic environment, this could be the role for you.We’re looking for someone who is ready to learn, enjoys helping others, and is excited by the world of tech and systems. You don’t need to tick every box – just be hungry to learn, show initiative, and bring a great attitude to the team.This is a junior-level role where you’ll be part of our Digital Operations team, supporting two of our key platforms – Bullhorn (our internal recruitment system) and ENGAGE (our contractor portal). You’ll help make sure these systems run smoothly for our internal teams, clients, and contractors.Key Responsibilities: Platform & Technical SupportServe as Tier 1 (developing into Tier 2) support across the Talent digital suite, primarily focused on Bullhorn and ENGAGE.Investigate, document, and resolve user-reported issues, escalating to Tier 3 or vendors when required.Maintain data synchronization and consistency between key platforms.Assist with onboarding and change requests in ENGAGE and Bullhorn.Manage and categories incoming support queries through Zendesk, phone, and email channels.Problem solvingDiagnose and troubleshoot technical and user-related issues across the digital platforms, particularly Bullhorn and ENGAGE.Identify root causes of problems and implement effective solutions or workarounds in a timely manner.Escalate complex or unresolved issues appropriately, providing comprehensive information for efficient resolution.Customer Success & CommunicationDeliver high-quality support to external contractors, clients, and internal teams (e.g., Account Managers, Payroll Officers).Provide initial triage and confirm issue receipt for end users, ensuring excellent communication and follow-through.Ensure a smooth user experience during key go-live periods across all regions.Collaboration & TeamworkAct as a point of contact for escalations and collaborate closely with broader Digital Operations teams.Provide leave coverage and contribute to a collaborative, #OneTeam culture.Continuous ImprovementAssist in system and process improvement initiatives, especially around the Zendesk platform and data quality.Contribute to reporting and analytics efforts by supporting accurate and synchronized data across platforms.#OneTeamContributes to team effort by accomplishing related results as neededPromote a cohesive team-oriented work environmentChampion our culture and consistently demonstrate the Talent values #GiveADamn #StriveForBetter #LeadTheWay
