At TAL, we’re here for Australians when life takes an unexpected turn. This role plays a critical part in ensuring our claims decisions are fair, consistent and grounded in strong risk management, helping build trust at every moment that matters.  A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives. In this role you will:Lead QA reviews and thematic deep dives to identify any issues impacting claims quality and customer outcomes.Translate data, file reviews, and stakeholder insight into clear root cause analysis, not just surface-level findings.Deliver sharp, evidence based insights that inform decision making at Head of and GM level.Identify where controls are ineffective or not fit for purpose and articulate what needs to change and why.Partner with Claims, Risk and Governance to shape practical, sustainable improvements not just recommendations.Contribute to prioritisation of QA activity, focusing effort where risk and impact are highest.
