Join the Africa Technology Services (ATS) division within Deloitte as an IT Technician and make a real impact on our organisation's technology infrastructure. In this 6-month contract role, you'll deliver hands-on technical support, performing hardware, software, and peripheral updates and repairs within our defined SLA framework. You'll be at the forefront of user support, troubleshooting computer systems and peripheral equipment whilst providing valuable guidance to colleagues on system usage.We're seeking a proactive professional with 1+ years of IT support experience, ideally gained within a large corporate environment, who is ready to develop their technical expertise and build meaningful client relationships.What You'll DoDeliver exceptional first-line support, resolving user IT queries on hardware and software issues efficiently and professionallyInstall, configure, and maintain standard hardware and software across the organisationBuild and nurture strong client relationships through responsive, quality service deliveryMonitor and maintain our SLA performance (98% target) on ServiceNow, ensuring accountability and continuous improvementLog and track all system details accurately, maintaining comprehensive records for audit and knowledge purposesEscalate complex technical issues to specialist teams whilst providing clear documentation and contextCollaborate seamlessly with the ATS team to resolve calls swiftly and efficientlySupport colleagues during absences, demonstrating flexibility and team commitmentManage third-party vendor calls and coordinate external technical supportProvide ad hoc training to end users on MS Office Suite, IT processes, and system proceduresAssist with audio-visual setups for organisational events, expanding your technical skillsetMaintain a professional, organised work environment that reflects Deloitte's standardsWhy You'll Succeed in This RoleSound technical knowledge of Microsoft Office Suite and operating systemsAdvanced understanding of networks, IT infrastructure, and applicationsStrong problem-solving abilities with a commitment to user satisfactionExcellent communication skills and a collaborative approach to teamworkAttention to detail and accountability in all technical documentationAwareness of IT security risks and alignment with Deloitte policies and processes 
