What you will be doing/ Key Responsibilities
Greet and welcome guests, respond to enquiries, and manage restaurant, bar, and event bookings.·         Provide knowledgeable guidance on menu options, assist with dietary needs, and maximise sales through effective suggestive selling.·         Accurately take, repeat, and enter orders into the POS system, ensuring timely communication with the kitchen.·         Collect and deliver meals and beverages promptly, maintaining quality, temperature, presentation, and correct item announcements.·         Follow all food safety procedures, including allergy awareness and hygienic service techniques.·         Maintain a clean, organised, and well-presented bar, restaurant, and event space, adhering to opening, closing, and daily operational procedures.·         Manage your designated section, and handle phone enquiries while promoting products and upselling where appropriate.·         Assist with the setup, service, and reset of conferences, functions, and events as required.·         Comply with RSA regulations, liquor licensing guidelines, and hotel policies, maintaining up-to-date certification.·         Attend staff briefings and meetings, participate in mandatory training, and maintain clear communication with the team.·         Demonstrate financial awareness by monitoring amenity and welcome drink usage and considering cost impact in daily activities.
