Duties and Responsibilities:Maintains a thorough understanding of Traffic ManagementAssists store in identifying and addressing low performing areas in comparison to individual KPI’s, targets, and objectivesPartners with TMD’s and General Managers to implement action plans based on opportunities, and hold teams accountable to achieving defined objectivesDrives standardization of traffic management processes at the department levelEffectively communicates traffic management changes and enhancements to all applicable department teammatesPartners with TMD and eLead support team to resolve issues and complete requestsOutline precise growth plans in the department to achieve KPI’s, metrics, and awardsPerform monthly traffic management full audit. The scorecard can be found in the Traffic Management Playbook Chapter 1 – Overview, KPI’s SupportFacilitates weekly internet traffic management meeting. Guidance structure is in Traffic Management Playbook Chapter 7 InternetMystery shops our competitors weekly as well as our own departments to ensure lead performance is handled with precisionReview call performance daily through CallRevuInspect website (mobile and desktop), check for accuracy and quality (i.e., specials, photos etc.)Holds management and sales teammates accountable for achieving results and hitting KPI targetsTrains, coaches, mentors, and develops teammates where needed 
