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Want a job focused on making a difference for wellness professionals and helping them with potentially one of the biggest decisions of their lives?
If yes, wed love to meet you as we are currently hiring for a Client Success Manager, an experienced position in our growing company. This position will be located in our Chattanooga office (next to Warehouse Row), and will support our growing team as we help doctors to buy and sell medical clinics across the country.
Who Will You Work With?
We are Progressive Practice Sales. We help proven wellness professionals either buy or sell a practice through our marketing, valuation, and closing services to maximize value for our clients and offer them peace of mind by assisting them for a smooth process every step of the way.
We are a lean team of primarily entrepreneurs. We are based in Chattanooga, TN.
This Is For You If:
- You have a BA degree coupled with 3 years of client service/account management experience highly preferred.
- You have standard office software knowledge including MS Word, Excel, and Outlook, with the ability to easily learn new applications.
- You are a team player who initiates solutions to help the team meet performance goals.
- You have the ability to quickly master business process, terminology, and concepts.
- You have proven expertise in customer relationship management.
- You have demonstrated meticulous organization and follow-up in prior positions.
- You possess leadership skills that encourage our members to trust your guidance.
The Key Skills You Will Need:
- A passion for helping others and providing award-winning support every day.
- Professional communication through phone, email, and in person. Listening and providing empathy is crucial.
- Ability to effectively present findings to client to drive satisfaction and account retention.
- Strong organizational skills and detail orientation.
- A high level of professionalism and positive work behavior.
- Ability to work effectively in a fast paced, high energy, team-oriented environment.
- Ability to multi-task and perform effectively under pressure.
- Required to work cross-functionally within the organization and with external clients.
- Self-directed and proven ability to work independently.
- Strong analytical, problem-solving skills.
- Ability to manage multiple, complex, on-going tasks.
- Can find common ground and explain differing viewpoints comprehensively.
What Will You Be Doing:
- Serve as the main point of contact for assigned clients, facilitating internal timelines and client touchpoints.
- Maintain regular schedule of calls with each client (approximately once every other month until active sale, when calls becomes more frequent) to cultivate rapport/trust, ensure the client has an optimal sales experience, and de-escalate tension/emotion during their sale cycle.
- Serve as the client advocate, acting as the liaison between clients and internal cross-functional teams to ensure the client receives the best possible sales experience.
- Provide world class service by following up on all customer issues, inquiries and requests.
- Own escalated product/services and business relationship issues, collaborating with other team members and driving them to resolution.
- Provide oversight of the implementation process for assigned clients and serve as an expert on all operational aspects of all Progressive Practice Sales programs and solutions.
- Effectively communicate the Practice Sale Roadmap to clients with passion and excitement. Skill must be leveraged across email, phone, and video calls.
- Manage day-to-day operational and tactical account management activities for assigned clients.
- Maintain internal client management tools for assigned accounts including Zoho and Teamwork.
- Manage client expectations, communication, and performance metrics.
- Respond to and resolves routine client requests and questions.
- Maintain an active updated list of underperforming clinics and develop an action "care" plan to work through difficult times with those identified.
- Prepare and present to team quarterly reviews for each account, and work with team members to develop strategic recommendations and action plans aligned with clients sale goals and objectives. Make and send videos of these updates to clients.
- Solicit testimonials and referrals.
- Seek client feedback and incorporate it into future activities.
- Develop and maintain a knowledge base of client FAQs for team use.
- Help design processes, structures, and tools to effectively scale sales and pass on learnings and best practices.
- Incorporate constantly evolving technologies and processes into the client solution delivery process.
- Perform special projects as requested.
Our business is growing, so we need a candidate who can be flexible in the work environment and adapt well to changing duties, protocols, and practices. The right person will have high energy, great attention to detail, a can-do attitude and ability to multitask with minimal supervision. This is a full-time position that includes advancement opportunities in our growing company.
The Top Three Reasons To Join Progressive Practice Sales
#1. You'll Be Managing Clients And Transforming Their Lives By Assisting Them in Potentially the Most Significant Professional Transaction of their Lives.
We all want to make an impact on the world. With Progressive Practice Sales, you'll be managing clients and providing a service that has been proven over and over again that genuinely transforms peoples businesses and lives and we dont say that lightly.
Every day you show up for work, youll make a tangible difference by working and helping other wellness professionals with a massive and often daunting process.
Your work will have a deep, significant purpose, and youll feel it with every client interaction.
In short, youll be getting paid and having fun helping clients better make the impact they're committed to as well.
#2. You'll Have A Results-Driven, Impactful Job You Will Be Proud Of.
Not only will you be making a tangible difference for the clients you work with, youll learn a ton about the wellness industry. Just as importantly, youll gain incredible experience learning how to interact, communicate, and solve problems with other people, skills that will benefit you for the rest of your life. No matter how long you choose to work with us at Progressive Practice Sales, the foundation you build based on your work as a Client Success Manager will prepare you for all your future endeavors.
From organizational skills to technological expertise to client management, this is the perfect opportunity to learn and grow as a person. We are committed to your success and will ensure you have all the resources to deliver amazing results for our clients. We embrace a fun and casual work environment while also striving to deliver world class results for our clients.
#3. You'll Give Your Business & Personal Development Skills A Huge Boost,
Taking Your Own Life To New Heights.
We believe that success boils down to two core factors: useful resources and hard work.
Well give you the resources, in the form of expert training and the proven systems that will deliver life changing results for our clients.
Its up to you to apply the hard work, to focus on ongoing improvement, and to bring dedication to your craft. Furthermore, we offer performance based bonus potential because we want to take care of our employees and motivate them to perform at their highest levels.
We are a lean and fast growing company with many advancement and growth opportunities as we continue to scale. If you put in the work and commit to constant growth, you will have unlimited potential working with us.
Your Next Steps¦
If this sounds like your kind of career, then youre our kind of Client Success Manager. Well show you how to smash through your goals and reach far beyond them as long as youve got the ambition and focus to meet us there.
Youll be working directly with founders Kevin and Crystal. In fact, our entire team of rockstars will be here to help you meet your goals, both personally and professionally.
With us on your side, youll be setup to win in your career and in your life.
What To Do Next:
Submit a cover letter and professional resume letting us know why youre a great fit for this job and make sure to include two professional references.
