System One is seeking a Customer Service business professional for a contract role on-site in Chattanooga, TN. The successful candidate will work with the Customer Solutions business unit and will have a customer service mindset and general HR knowledge. The ideal candidate will have prior work experience in a fast-paced environment with competing priorities. Specifically, this role will include responsibilities of processing transactions for employees and contractors. Responsibilities:
PROMOTES PEOPLE FIRST CULTURE THROUGHOUT THE RESPECTIVE ORGANIZATION; EXHIBITS AND ENCOURAGES EXCEPTIONAL PERFORMANCE AND TEAMWORK ACROSS THE HR&C ORGANIZATION.FOSTERS CULTURE OF ACCOUNTABILITY, TRUST, COLLABORATION, DEVELOPMENT, AND RESULTS CONSISTENT WITH THE SHORT AND LONG-TERM OBJECTIVES OF THE HR&C ORGANIZATION.EDUCATES MANAGERS, EMPLOYEES, CONTRACTORS, AND RETIREES ON HR POLICIES, PLANS, PROGRAMS, PRACTICES, PROCESSES, AND TOOLS (E.G., COMPENSATION, BENEFITS, DEVELOPMENT PROJECTS, EEO) TO ENSURE KNOWLEDGE TRANSFER, ENHANCED ORGANIZATIONAL CAPABILITY RELATED TO THE MANAGEMENT AND DEVELOPMENT OF PEOPLE, AND CONSISTENT DELIVERY.
HANDLES FRONT-LINE HR CUSTOMER CONTACTS AND RESOLVES CUSTOMER INQUIRIES AND QUESTIONS WHILE MANAGING HR&C DATA AND COMMON TRANSACTIONAL PROCESSING; USES PROCEDURES, POLICIES, KNOWLEDGE DATABASE, AND OTHER REFERENCE MATERIALS. INQUIRIES COULD INCLUDE: PAY, RETIREMENT, LIFE EVENT CONSULTATION, CUSTOMER TRANSACTION/LIFE EVENT PROCESSING, RELOCATION ADMINISTRATION, EMPLOYMENT VERIFICATIONS, TALENT PLANNING ASSISTANCE, DEVELOPMENT AND PERFORMANCE ADMINISTRATION, EMPLOYEE RECOGNITION, EMPLOYEE RELATIONS, BENEFITS, AND COMPENSATION.
ENSURES ACCURACY AND CONSISTENCY IN CASE MANAGEMENT DATA ENTRY AND COMMENTARY IN GATEWAY TECHNOLOGY
FORWARDS COMPLEX INQUIRIES TO THE APPROPRIATE RESOURCE SEAMLESSLY TO THE CUSTOMER WITH APPROPRIATE FOLLOW-UP AS NEEDED.
ENSURES RECEIPT OF APPROPRIATE DOCUMENTATION AND STORAGE; IDENTIFIES AND REPORTS HR SYSTEM ISSUES RELATED TO APPROPRIATE DOCUMENTATION AND STORAGE.
PROVIDES RECOMMENDATIONS BASED ON DAILY ACTIVITIES AND CALL TRENDS TO UPDATE, SIMPLIFY, AND ENHANCE PROCESSES, PROCEDURES, AND TECHNOLOGIES.
ASSISTS WITH THE IMPLEMENTATION OF NEW/REDESIGNED PROGRAMS, POLICIES, AND SERVICES PROVIDING FEEDBACK AS THE CUSTOMER'S FIRST LINE OF CONTACT.
MAINTAINS AND ENSURES THE INTEGRITY OF HR DATABASE IN THE PROCESSING OF TRANSACTIONS AND RELATED FORMS.
MAINTAINS AND ENSURES INTEGRITY OF HR DATA BY REVIEWING, ANALYZING, AND PROCESSING NEEDED DATA UPDATES BASED ON HR SYSTEM REPORTS.PERFORMS OTHER JOB-RELATED DUTIES AS ASSIGNED.
Qualifications:
Attention to detail is required. In addition, candidate should have strong ability to read, understand & follow our client’s policies, procedures, and collective bargaining agreements.
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
