Technical Business Analyst

Technical Business Analyst

03 Nov 2023
Tennessee, Chattanooga, 37421 Chattanooga USA

Technical Business Analyst

Kelly Technology is hiring Application Support/System Administrator Consultant.

Direct Hire Role
Salary: $70,000-$75,000 annually plus full benefits and bonus potential
Can work remote but would require 20-30% travel yearly
Mon-Fri core work hours 8-5

Our client is currently implementing the eCommerce platform by Documoto - completely web based. Looking for someone who has experience with Documoto or a similar SAAS.
Ecommerce experience is a plus and so is Manufacturing experience


The eParts & eCommerce SME is part of the team responsible for Oracle CX portfolio projects. This position will report to the eParts & eCommerce Value Stream Owner (VSO). This key position will be relied upon as the principal subject matter expert for the administrative functionality of the Documoto eParts/eCommerce implementation and post implementation maintenance.

The position will elicit, analyze, specify, validate, and document the stated and implicit needs of Astec and outside users of the platform. He or she will serve as a liaison between the project team and its stakeholders to define business and system processes through workflows and written requirements. This will include developing current and future state data and process maps and identifying gaps and remediation plans with the new systems. The Oracle CX SME will also be assigned as a Subject Matter Expert (SME) and functional leader on this global project's team representing these specific functional areas.

Key Activities & Responsibilities
  • Serve as the primary system administrator and administration SME for Documoto.
  • Own any software performance issues or issues reported by internal or external users for internal resolution and escalation with Documoto support.
  • Own configuration and maintenance of user administration and content distribution.
  • Develop and maintain documentation for configurations, setup, issue resolutions, integrations, customizations, etc.
  • Develop and maintain documentation for content publication, naming and tagging strategies.
  • Proactively identify and implement operational improvements, enhancements, and system customizations to address evolving business needs.
  • Develop reporting capabilities and KPIs (Key Performance Indicators) for platform users.
  • Collaborate with various business units to identify and proactively address user needs.
  • Responsible for ongoing training in accordance with software improvements and upgrades.
  • Help manage integrations of other internal systems to ensure data consistency and integrity.

To be successful in this role, your experience and competencies are:
  • Experience in a customer facing role with Astec or other industrial / construction equipment OEM (original equipment manufacturers).
  • Demonstrated technical aptitude for, and experience supporting, web-based applications or SaaS (Software as a Service) solutions.
  • Ability to understand and manage basic user permissions and security settings.
  • Proven ability to understand business processes and their relationship with application functionality.
  • Able to identify and solicit feedback from affected positions within Astec.
  • Ability to troubleshoot basic technical issues pertaining to basic computer usage, internet connectivity, or other basic SaaS issues.
  • The ability to work independently with minimal supervision is required.
  • Must be able to solve problems at both a strategic and tactical level.
  • Strong interpersonal, communication, and presentation skills are required.
  • Must be able to work well within and across functional teams.
  • Strong ability to facilitate and lead meetings and discussions.
  • The ability to solve practical and complex problems and deal with a variety of variables in situations where only limited resources may exist is required.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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