Description We are offering a contract-to-hire employment opportunity in the manufacturing industry located in Collierville, Tennessee. We are in search of a Customer Experience Specialist to join our team. In this role, you will be tasked with managing customer accounts, processing applications, and maintaining records, all while providing exceptional service.Responsibilities: Facilitate the accurate and efficient processing of customer orders and take customers through initial order inquiry to final delivery Ensure customer is aided with pricing, stock levels, shipments, and order statuses Monitor customer accounts and take appropriate actions as necessary Use computer programs and CRM to facilitate work processes Provide assistance to customers by answering inbound calls and addressing their concerns Resolve customer inquiries in a timely and detail oriented manner.Requirements Proficiency in various computer programs relevant to customer service in the manufacturing industry Demonstrated experience with Customer Relationship Management (CRM) software Proven ability to effectively handle and respond to inbound calls Track record of assisting customers in a timely and detail oriented manner Knowledge of various benefit functions within the manufacturing industry Experience with billing functions and related software applicationsTalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
