POSITION SUMMARYThe Quality Engineer is responsible for product and process quality throughout the product life cycle, with a strong emphasis on quality planning, manufacturing readiness, defect prevention, and customer satisfaction. This role leads cross-functional quality planning activities, develops and maintains core quality documents, analyzes process and product performance, and drives effective corrective and preventive actions. The Quality Engineer also serves as a key quality contact for assigned OEM customers, ensuring clear communication, timely responses, and alignment with customer-specific requirements.ESSENTIAL FUNCTIONSQuality Planning and Product Launch SupportLead quality planning activities for new products, product transfers, design changes, process changes, and supplier changes from concept through production release.Collaborate with Engineering, Manufacturing, Supply Chain, Sales, and Operations to identify product and process risks and define appropriate controls before release.Develop, review, and maintain process flow diagrams, PFMEAs, control plans, inspection plans, test plans, and other quality planning records.Define critical-to-quality characteristics, acceptance criteria, sampling requirements, measurement methods, validation needs, and documentation requirements.Coordinate PPAP, FAI, and other customer approval submissions, including dimensional results, capability studies, material certifications, test data, and supporting records.Assess the quality impact of engineering change requests and process changes, and ensure required verification, validation, training, and customer approval are completed before implementation.Facilitate production readiness reviews and verify that quality requirements, inspection methods, gauges, work instructions, and control documents are in place before launch.OEM Customer Quality and Technical SupportServe as the primary quality interface for assigned OEM customers and build professional, responsive working relationships with customer quality and engineering contacts.Review and interpret customer drawings, specifications, quality manuals, portals, and customer-specific requirements; communicate applicable requirements to internal teams.Coordinate timely responses for customer requests, including PPAPs, FAIs, RMAs, corrective action requests, deviations, source inspections, audits, and regulatory or restricted-substance inquiries.Lead or support customer complaint investigations, containment activities, root cause analysis, corrective actions, and verification of effectiveness.Prepare and present clear technical updates, quality data, investigation findings, and action plans during customer meetings and reviews.Coordinate customer visits, audits, and quality reviews, and ensure commitments and action items are completed by agreed due dates.Escalate significant customer, product, or compliance risks to Quality Leadership and affected functions.Product, Process, and Corrective ActionMonitor and analyze production, inspection, test, scrap, rework, warranty, and customer complaint data to identify trends, emerging risks, and improvement opportunities.Lead structured problem-solving and root cause investigations using appropriate quality tools, and implement sustainable corrective and preventive actions.Perform or coordinate product inspections, dimensional verification, reliability testing, and laboratory testing to confirm compliance with specifications and customer requirements.Apply statistical methods, SPC, process capability analysis, measurement system analysis, and other quality tools to evaluate process performance and reduce variation.Partner with Manufacturing and Engineering to resolve production issues, prevent recurrence, improve first-pass yield, and reduce the cost of poor quality.Maintain accurate quality records, reports, approvals, and objective evidence in accordance with document-control and retention requirements.Supplier and Quality System SupportSupport supplier qualification, PPAP review, incoming quality planning, and supplier corrective actions to ensure purchased materials and components meet requirements.Participate in supplier, internal, and customer audits as assigned and support closure of resulting actions.Provide training and technical guidance to manufacturing and quality personnel on control plans, inspection requirements, quality standards, and newly released processes.Support continuous improvement activities and promote a culture of prevention, accountability, and customer focus.Perform other duties as assigned by Quality Leadership.
