The Senior Business Analyst serves as the primary liaison between Information Systems and Supply Chain Operations, with a focus on Shipping, Receiving, Warehousing, Inventory Management, and Logistics processes. This role is responsible for understanding business challenges, identifying opportunities for improvement, and delivering technology solutions that enhance operational efficiency, inventory accuracy, customer service, and overall business performance. This role will cover shipping support from East Coast to West Coast during the hours of 9:30am to 6:30pm central standard time.The Senior Business Analyst partners closely with Operations and Logistics teams to analyze business processes, define requirements, support system implementations, and lead continuous improvement initiatives. The position plays a key role in maximizing the value of ERP, Warehouse Management, and shipping related systems while ensuring business objectives are achieved.Essential Duties & ResponsibilitiesBusiness Analysis & Process ImprovementServe as the primary Information Systems business partner for Shipping, Receiving, Warehousing, and Inventory Management functions.Analyze current business processes, identify gaps, and recommend technology-enabled improvements.Facilitate meetings and workshops with business stakeholders to gather, document, and validate business requirements.Develop and maintain detailed business requirements, process flows, functional specifications, use cases, and data requirements.Lead root cause analysis efforts and recommend corrective actions for recurring operational and system issues.Identify opportunities to automate manual processes and improve operational efficiencies.Solution Design & ImplementationCollaborate with technical teams to design, develop, and implement solutions that meet business requirements.Evaluate proposed system changes and enhancements for business impact, feasibility, and alignment with company objectives.Lead and coordinate system implementations, upgrades, integrations, and process improvement initiatives.Participate in the full software development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.Ensure solutions adhere to established business processes, system standards, and governance practices.Testing & Quality AssuranceDevelop test strategies, test plans, test scripts, and validation procedures.Coordinate and lead User Acceptance Testing (UAT) activities with business stakeholders.Validate system functionality and ensure solutions satisfy documented business requirements.Document and manage defects through resolution and retesting.Support implementation readiness activities, including cutover planning and production validation.Operational SupportProvide functional support for shipping, receiving, warehousing, inventory, and logistics-related business applications.Coverage hours 9:30am to 6:30pm cstTroubleshoot and resolve complex business process and system issues.Partner with business teams to identify and prioritize enhancement opportunities.Monitor and analyze operational performance metrics to identify areas for continuous improvement.Support integration points with customers, vendors, carriers, third-party logistics providers, and trading partners.Training & DocumentationDevelop and maintain system documentation, process documentation, and training materials.Conduct end-user training and knowledge transfer activities.Promote adoption of new processes and technologies through change management practices.Maintain documentation of business procedures, workflows, and system configurations.
