To ensure objectives are met in all the restaurants, bars and food outlets. Direct and coordinate all activities regarding the restaurant, and beverage departments by performing the following duties personally or through subordinate supervisors.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Ensure adherence to product receiving procedures consistent with department policies.Oversees and coordinates work of the entire staff engaged in executing guest service, preparing meals and beverages to ensure adherence to recipes and quality standards.Ensure the proper quantity and control of Food, Beverage and other supplies to include cost controls, quality control, inventory accuracy and rotating stock.Prepare weekly work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service and food safety standard guidelines Inspects food bar and kitchen for conformance to governments and company safety, security and sanitation requirements.Organize regularly scheduled training classes and meetings with the entire staff.Conduct formal performance evaluation of all food and beverage staff.Discipline individual staff in accordance to company guidelines Responsible for New Hire staff selection, interviewing, and department training.These are all to be conducted within company/department guidelines Maintains current and accurate standard operating procedural manuals to include: service standards, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.Maintains par stock per department procedureMaintains and evaluates spoilageResponds to all inquiries, complaints in a professional and urgent mannerPerforms department self-audit quarterly documenting policy violationsCompletes/maintains weekly inventories with accuracy per established procedureObserves staff opening/closing outlet procedures, maintains current documents checklist Assigns daily production and planningDocuments staff call-in/tardiness Implements department action plans as directed.Enforces staff, company and department grooming policies Attends and participates in required department manager meetingsEvaluates individual staff customer service quality levels dailySupports/embraces company's Service philosophy, motto, standards, and Principles of ServiceMaintains current job descriptions within department Recognizes/praises staff extraordinary service, rewards staff utilizing team recognition programsSUPERVISORY RESPONSIBILITIESResponsible for the overall direction, coordination and evaluation of these areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems.
