We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.Supervises Front Desk, Night Auditors and Guest Services Agents.
As Front Desk Supervisor, you will:Schedule and direct Front Office team members as neededServe as Manager on Duty in the absence of the Director and Front Office ManagerGreet, register, assign rooms to guests and input information into property management systemCollect and post security deposit as each guest checks inExplain room charges to guest and accept payment by cash, check or credit cardsIssue room keysCheck guests out of property management and phone systemAnswer all phone calls to the front desk and operator, transfer calls as neededTurn on or restrict guest phones as neededAnswer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directionsRemain aware of room occupancy and availabilityCompute bills, collect payments, and make change for guestsHandle and count cash and process credit card payments and creditsMakes and confirms reservationsAble to listen and find solutions to guests problemsBalance all cash, credit card and other postings to the daily report at end of shiftMakes cash deposit in safeCoordinate with housekeeping when VIP Guests arriveTrain all new Front Desk personnelTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
