The Gift Room Clerk is responsible for distributing promotional incentives to qualified guests following their sales presentation, ensuring all promised rewards are accurately fulfilled. Provides teller-style ticket sales services, processes transactions with accuracy, maintains cash and inventory controls, and delivers exceptional customer service.What You'll Do:Maintain and balance assigned cash and ticket banks at the beginning and end of each shift, ensuring accuracy and accountability.Investigate and resolve discrepancies related to gift offers by coordinating with Marketing Liaison, Reservations Manager, or Broker Manager for verification.Address and resolve guest concerns or complaints regarding gift incentives, ticket features, and promotional offers in a professional manner.Process sales of attraction tickets and merchandise, and coordinate reservations for dinner shows and other entertainment as needed.Provide guests with general information, including directions, maps, and details about local attractions and resort amenities.Arrange guest transportation when required and maintain accurate transportation logs for corporate invoice reconciliation.Complete all daily reports and paperwork thoroughly and accurately, including documenting and explaining any cash overages or shortages.Reconcile all transactions against supporting documentation to ensure alignment with cash drawer balances.Issue and balance cash banks to Marketing Liaisons for non-qualified tour refunds, ensuring proper reconciliation at day’s end.Maintain a clean, organized, and secure work environment in compliance with company standards.Conduct daily reconciliation of merchandise inventory and ensure accurate stock levels.Update ticket pricing displays to reflect current rates and promotions.Verify deposits jointly with team members prior to submission to ensure accuracy and compliance with audit standards.Other duties as assigned.
