Supports resort operations by maintaining, repairing, programming, and securing mechanical and electronic locking systems throughout the property. This position is responsible for installing, servicing, and troubleshooting locks, safes, keys, access control systems, and related security devices while ensuring the safety and security of guests, team members, and company assets. The Locksmith works closely with resort operations leadership to support preventive maintenance programs, work order completion, and property security initiatives.As Locksmith & Safe Technician, you will:Install, repair, replace, rebuild, and maintain mechanical and electronic locking systems throughout the resortDiagnose and repair lock malfunctions, including padlocks, door locks, safe locks, cylinders, tumblers, springs, and associated hardwareProgram, troubleshoot, and maintain electronic door locks and access control systems utilizing applicable software and devices, including Ilco FDU equipmentInstall, repair, and replace locks on doors, safes, cabinets, drawers, gates, and other property assetsRekey locks and maintain master key systems while ensuring proper key control procedures are followedCut, duplicate, issue, and track keys upon proper authorizationOpen, repair, and service safes utilizing approved methods and techniquesRespond to lockout situations involving guest rooms, resort facilities, company vehicles, and equipment as directed by managementMaintain accurate records and inventory of locks, keys, cores, access credentials, and security devices throughout the propertyComplete preventive maintenance inspections and repairs as assigned by resort leadershipProperly document work performed and electronically close work orders utilizing HotSOS and other applicable resort systemsMaintain assigned vehicle, work area, tools, and equipment in a clean, organized, and safe conditionSafely operate hand tools, power tools, key-cutting equipment, and locksmith-specific tools required for the positionRecognize and report potential safety, security, or operational concerns affecting resort operationsCommunicate professionally with guests, team members, vendors, and leadership while providing exceptional serviceSupport after-hours, weekends, emergency calls, and extended work schedules as business needs requireAdhere to all CFI/Westgate Resorts policies, procedures, and safety standardsRepresent Westgate Resorts professionally through appearance, attire, and behavior at all timesPerform other duties as assigned by resort operations leadershipTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
