OverviewPharmacy Informatics Analyst Full Time, 80 Hours per Pay Period, Day Shift On-call required Covenant Health Overview: Covenant Health is the region’s top-performing healthcare network with 10 hospitals (http://www.covenanthealth.com/hospitals/) , outpatient and specialty services (http://www.covenanthealth.com/services/) , and Covenant Medical Group (http://www.covenantmedicalgroup.org/) , our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times. Position Summary: This position is on our Pharmacy Informatics team and will support our physicians and pharmacy departments. On-call is required. Prefer licensed pharmacy tech, experienced with Cerner EMR, Pharmnet build/maintenance, pharmacy department workflows and supporting end users. Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues. Will support our physicians and pharmacutical practices. Recruiter: Kathleen Rice kkarnes@covhlth.com 865-835-3727 Responsibilities
Act as interface between the user, vendor, and systems programming and operations.
Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution.
Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts.
Perform workflow analysis and recommends quality improvements.
Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations
Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system.
Interface with user community to understand their security and business needs and implement solutions to accommodate them.
Ensure that user community understands and adheres to necessary procedures to maintain security.
Recommend standard policies and procedures for providing routine service.
Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end). Assist in operations scheduling.
Other duties/projects as assigned.
QualificationsMinimum Education: AS in computer-related field or equivalent combination of education and experience Minimum Experience: Minimum of five (5) years Information Systems or relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications). IT Project management experience preferred. Exprience with Cerner EMR, Pharmnet build/maintenance, pharmacy department workflows and supporting end users preferred. Licensure Requirement: Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications. Prefer licensed pharmacy tech. Apply/ShareJob Title APPL ANALYST STAFF ID 3930817 Facility Covenant Health Corporate Department Name IT CLIN ANCILLARY SU
