Job DescriptionBring your technical talent to the Pilot team! This opportunity is not too good to be true; you’ll receive an annual company performance-based bonus, enjoy weekends off, and have no on-call requirements. You’ll be dispatched from home, work 45–50+ hours per week, and be paid port to port.We provide a company service vehicle, tools, equipment, cell phone, and iPad (personal tools are also allowed). You will play an important part in keeping approximately 15 store locations running smoothly throughout the Knoxville, TN region.Position SummaryThe purpose of this role is to perform installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems within various food and retail locations.ResponsibilitiesRespond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standardsCommunicate repair status with the service technician supervisor and store managementComplete same-day work order notes and submit them to your supervisor; ensure proper charge allocationsMonitor and maintain adequate stock levelsMaintain service vehicle, tools, and uniforms to company standardsDiagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)Inspect facility interiors and exteriors for safety and maintenance issuesPerform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipmentEnsure all repairs and work activities comply with OSHA and Pilot Company regulationsModel company values and support exceptional guest and team member experiencesFollow all rules, policies, procedures, and safety standards established by Pilot CompanyFocus on diagnosing and repairing HVACR systems, hot side equipment, and other assigned items. Support the preventative maintenance (PM) program, including HVACR, plumbing, and other assigned tasks. Provide coverage for regions during periods of vacancy, paid time off (PTO), or leave of absence (LOA).Respond to corporate project requests and surveys. Follow proper lockout/tagout procedures and safety protocols when working on electrical or mechanical systems. Complete service appointments, accurately insert notes, and communicate with facility maintenance. Ensure timely completion of service appointments. Respond to service requests; troubleshoot, diagnose, and repair based on warranty and industry standards. Communicate with the service tech supervisor and store management to report repair status. Complete same-day work order repair notes and forward to supervisor; ensure charge allocations are entered accordingly. Monitor truck stock to ensure required parts are available. Maintain service vehicle, tools, and uniforms in accordance with company standards. Perform routine testing and calibration of equipment to ensure optimal operation and compliance with standards. Ensure repairs, equipment, and work activities are performed in accordance with OSHA regulations. Maintain clean and organized maintenance workspaces and company vehicles. Provide support during emergency situations, such as power outages or safety incidents. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level. Ensure all activities are in compliance with safety rules, regulations, policies, and procedures.Travel required up than 100%Complete other duties as assigned.
