DescriptionUnboxing, setup, configuring, and installation of new hardwareProviding in-person user supportProviding support over the phone, through e-mail, and chat servicesInstallation, configuring, and maintenance of operating systemsSoftware configuration and updatesSecure disposal of old equipmentWarranty transactionsIf assigned to the eastern Tennessee zone, some travel requiredWeekend and on-call rotationWorking from and updating ticketing systemDriving company vehicles to transport equipmentOther duties as assignedThe Desktop Support team works with a wide variety of modern and legacy operating systems and applications.Position Qualification:2+ years of computer troubleshooting experience or equivalent educationAbility to push, pull, and lift up to 60lbsAbility to move in and out of small spaces, and bend over and under desksAbility to typeAbility to think logically and have good judgementAbility to provide excellent customer service in-person and over the phoneAbility to communicate with others and help them use their computer equipmentHave an excellent understanding of how computers and associated technology work togetherHave a valid drivers licenseSome significant amount of walking could be required to provide support to customers all over the hospital campusPreferred:Experience supporting healthcare ITExperience working in IT supportExperience providing excellent customer serviceA+ Certification, or other relevant certification(s)SkillsWindows, 10, Desktop, Windows 10, Support, Troubleshooting, Hardware, Customer service, Imaging, DeploymentTop Skills DetailsWindows,10,Desktop,Windows 10,Support,Troubleshooting,Hardware,Customer service,Imaging,DeploymentAdditional Skills & QualificationsCustomer service skills will be necessary as these contractors will deal with office staff and hospital staff and they will need to respect their time and help them understand their new operating system.Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Knoxville,TN.Application DeadlineThis position is anticipated to close on Feb 21, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
