Licensed Insurance RepresentativeJob Description:About us:This position requires you to be on-site at 112221 Outlet Dr., Knoxville, TN 37932Must live with 50 miles of the Knoxville, TN siteAt Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, health, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.?A Producer Personal lines license?is required for this position.At Foundever, experience is everything:An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience.Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.Key Personality Traits:
High service-aptitude with personal drive to serve/display compassion
Fondness of organization, order, and process
Natural ability to manage emotions and show resiliency during a stressful situation
Dependability
Core Competencies:
Customer Service Aptitude
Reliability
Empathy
Critical Thinking
Skill, Knowledge and Abilities:
Professional customer service aptitude
Basic conflict resolution skills
Effective verbal and written communication
Active listening skills
Demonstrated ability to multitask
Ability to navigate system tools to search for answers and information
Demonstrated ability to utilize computer systems/data systems
Ability to solve complex situations with limited information
Questioning and deductive reasoning skills
Comfortable with independent studies
Benefits:
Pay: From $19.00-20.00/H?
Expected hours: No less than 40 per week Weekends as needed
401(k) with company matching
Medical, Dental, Vision and Wellness Benefits?
Employee Assistance Program (EAP)
Paid Time Off
Employee discounts
Referral Bonuses
Internal Mobility (84% of our managers are promoted within)?
Bonus Opportunities
Requirements:
A Producer Personal Lines License is required for this position
Please have your NPN ready.
Preferred 6 months - 2 years of relevant work experience?
Must be at least 18 Years of age
Must have HS Diploma or GED equivalent
Must have open availability during hours of operation
Professional customer service aptitude
Basic conflict resolution skills
Must live with 50 miles of the Knoxville, TN site: 112221 Outlet Dr., Knoxville, TN 37932
Military FriendlyFoundeverandtrade; is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.EEOFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state o local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.Get to know us atwww.foundever.comand connect with us on Facebook, LinkedIn and Twitter.
