Essential Functions
    Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
    Accept parking reservations and process payment for various services offered
    Maintain a working knowledge of all policies and procedures within the Guest Services department as well as others departments within the company
    Maintain knowledge of all services offered at company Travel Centers
    Maintain working knowledge of all company software aligned with guest or team member needs
    Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
    Ensure all activities are in compliance with rules, regulations, policies and procedures
    Complete other duties as assigned#LI-CR1 
