The purpose of this job is to oversee the day-to-day operations of the Pilot Flying J (PFJ) collections team and ensure that timely payments are received from PFJ’s direct bill customers.In this role you will: Supervise and provide daily oversight of the credit collections team; select, coach, train, and develop direct reports, to include appraising job performance and conducting performance reviewsMonitor and manage direct-bill, fleet, RV, Shops, PSS and account collections and payments; review days sales outstanding (DSO) reports to identify past due accountsProvide guidance, support, input and collaboration with cross-functional teams for development of fleet in-house payment system and websitePartner with legal and collection agencies to pursue collection activitiesReconcile customer statements and billings for complex accountsReview and ensure completion of key credit department reports and reconciliationsCollaborate with sales, IT, wholesale, freight-only and finance team members to coordinate efforts, streamline processes and improve guest experienceSupport relationships with key billing services; resolve escalated problems with billing services when they occur
