Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
As a Westgate Resorts Marketing Greeter (OPC - Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout Gatlinburg/Pigeon Forge by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests on vacation.
As an Marketing Greeter you will:
- Persuade potential clients to visit Westgate Resorts by maximizing their savings on Tennessee area theme parks and attractions
- Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify
- Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard
- Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
- Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
- Maintain a professional appearance and work environment at all times with a clean clutter free work station
- Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts
- Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance
- Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events, will be discussed upon scheduling these events
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values:
Integrity
Passion
Work Ethic
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
- Requires a flexible work schedule including mornings, nights, weekends, and holidays
- Must be outgoing and assertive
- May be required to stand for long periods of time in outdoor and/or indoor environments
- Must be able to handle cash and tickets accurately and securely
- Enjoy working with tourists
- Positive, self motivated, and be able to work in a team environment
- Excellent face-to-face customer service skills
- Will need to be able to overcome objections
- Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
