Ingram Content Group (ICG) is hiring a Billing Analyst to contribute to our team in our La Vergne, TN office. As the Billing Analyst, you will be responsible for reviewing client account activity to identify discrepancies.  You will also review customer accounts for billing errors in pricing, shipping, taxes, etc. and work with various ICG departments to identify the source of the dispute.  In addition, you will conduct a review of customer files to identify unacceptable customer returns and work with other ICG departments to resolution.  Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.Required Qualifications:Bachelor’s degree in Accounting or business-related field or equivalent (4 years) of A/R related work experience1 year of Credit/collections, Accounts Receivable, or Accounts Payable experience1 year analysis, customer settlements, or auditing experience1 year experience training and/or coaching others1 year experience in MS Office applications, particularly Excel to include formulas, Macros, Power Queries, data manipulation, pivot tables and X-look up functionsKey Responsibilities:Monitors customer accounts for discrepancies; matches deductions to credit memos where appropriate.Identifies unacceptable returns and explains discrepancies to customer.  Assists other associates with guidance on policy and procedure, dispute resolution, and validity of discount/pricing and other publisher related issues.Prepares customer settlement proposals and presents to customer with approval from management; follows-up as needed to finalize with customer.Manages coop processes for assigned teamPrepares unacceptable returns reporting for customersAssists Credit Manager or Director with associate training and oversight of workflow, including customer reporting.In depth research and data analysis for targeted issues on top 5 accountsManual data collection and analysis for special billings and credits that cannot be processed by the regular system.Maintains familiarity with all aspects of A/R and billing systems. Develops and utilizes online and automated systems, such as Power Query, Macros, and Qlik to improve departmental workflow and resolution of account discrepancies and trains team members on usage of these tools.Conducts audits of customer account activity for comparison to contracts.Hiring Salary Range: $46,119- $57,154.  This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
