Ingram Content Group (ICG) is hiring for a Customer Relations Representative to join our Tennessee Book Company team in LaVergne, TN (Greater Nashville Area). We’re looking for an individual to serve as the primary contact point for customers. Provide efficient processing of all customer orders, including problems with shipments and return authorizations. Respond directly to customer inquiries which includes general product questions, stock availability, shortages, overages, damaged product, billing errors and shipping errors. Provide support for worktext fulfillment in subsequent years of adoptionDo you have experience working with publishers?  Have a passion for helping publishers be successful?At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!Required Qualifications:High School Diploma or equivalent6 months prior work experience order entry or filing (numeric and alphabetical)1 year in at least one previous job1 year work experience in an office environment and customer serviceKey Responsibilities:Ensures proper format and accuracy of all processed orders regardless of the formVerifies each order is an original to avoid duplicating orders and verifies Purchase Order total from customer to our order total. Works with customer to resolve any differences and obtains correct Purchase Order as needed.     Serves as the primary contact for customers seeking product or publisher information.Contacts customer to gather information regarding orders as needed. Answers calls from customers regarding problems they have with shipments, researches the problem, and determines the appropriate solution.Provides support for Worktext fulfillment orders                       Issues return authorization for customer returns and call tags for pickup of product shipped in error. Determines where an order is in the workflow process and provides that information to customers. Notifies customer of order status.   Scan documents into FACTS daily.                                          This list is not exhaustiveHiring Salary Range: $17.99HR - $21.77HR. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
