Description End-User Support:
Provide timely and effective technical support to clinic staff, addressing hardware, software, and network issues.
Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
Assist users with healthcare-specific software applications, including electronic medical record (EMR) systems.
Hardware & Software Maintenance:
Install, configure, and maintain desktops, laptops, and peripheral devices.
Manage software installations, updates, and license compliance.
Ensure clinic devices comply with healthcare IT standards and policies.
Network Support:
Collaborate with IT administrators to resolve basic connectivity issues.
Support clinic staff with secure access to networks, including VPNs and Wi-Fi.
Documentation & Training:
Maintain accurate records of support requests, resolutions, and IT inventory.
Create and update user guides for common issues and applications.
Provide end-user training on IT best practices and new software.
Security & Compliance:
Monitor desktop security and ensure compliance with HIPAA regulations.
Assist with the implementation of IT security policies and procedures.
Respond promptly to security incidents and breaches.
Requirements
Qualifications
Education & Experience:
Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
2+ years of experience in a desktop support or similar role, preferably in a healthcare environment.
Technical Skills:
Proficiency in Windows and macOS operating systems.
Experience with healthcare IT systems, including EMRs and HIPAA compliance.
Familiarity with basic networking concepts, Active Directory, and Office 365.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
