Description
Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
Setting up and deploying IT equipment for new employees
Training users in software and operating systems
Addressing and resolving incoming tickets from users regarding hardware, software, and network issues
Assessing recurring issues to create automated processes where possible
Requirements
Inquisitive problem-solving skills, including replicating technical issues to further investigate where necessary
Effective time management and the ability to manage multiple projects simultaneously, including the ability to prioritize based on business needs
Adaptability and the ability to tailor technical advice based on the end-users technical abilities
Clear communication skills to troubleshoot, advise, and educate end-users and other Support Specialists
Competent debugging and reprogramming of technical systems
Efficiently setting up hardware and installing relevant systems and software
Ability to meet deadlines
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
