THE POSITION: The Senior Quality Specialist supports and enhances EVERSANA’s quality systems while serving as the primary point of contact for client quality matters. This role ensures timely resolution of quality issues by leading investigations, driving root cause analysis and CAPA activities, and coordinating cross-functional responses to audits, complaints, and client inquiries. The position also represents client needs internally, ensuring strong communication, compliance, and risk-based decision-making to maintain high quality and client confidence.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through their teams' efforts.  These results are achieved by:Providing support and assisting in the development and management of quality systems at EVERSANAServe as the primary quality point of contact for assigned clients, ensuring professional, consistent, and effective communication.Represent client quality needs internally and ensure appropriate prioritization and follow-through.Coordinate and lead the resolution of client-raised quality issues, complaints, and concerns.Facilitate investigations, root cause analysis, and corrective/preventive actions (CAPA) in collaboration with cross-functional teams.Ensure timely, accurate, and complaint responses to client inquiries and issue reports.Track comments made to clients and ensured actions are completed and documented.Serve as the quality contact for client audits, assessments, and site visits.Prepare quality system documentation and data requested by clients.Coordinate internal responses and corrective actions to client audit observations.Influence outcomes through expertise, data, and risk‑based decision‑making.Escalate quality risks to leadership when appropriate while maintaining client confidence.Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. All other duties as assigned Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.EXPECTATIONS OF THE JOB:Travel: Occasional travel may be required, less than 20%Hours: 40 hours per weekThe above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.An individual in this position must be able to successfully perform the expectations listed above.
