Vacancy expired!
ABOUT US:
Headsets.com is an Equal Opportunity Employer which is a fancy way of saying that we don't care what you look like, where you come from, who you sleep with, or any of that other stuff. Just be a hard-worker with a great attitude, who can love our Customers.
Weve been selling headsets online and over the phone since 1997. Were a fast-paced company focused on Customer service and support, with offices in San Francisco and Nashville.
We opened our Nashville office in November 2009 and it's both a shipping and Customer service center, now accounting for nearly half of the company. In the Bay Area, we were one of the fastest growing privately held companies twice, and were also a two-time winner of the "100 Best Places to Work" award.
Were looking for stand out performers who enjoy working hard, doing a great job, learning, and most importantly, helping our Customers. If you want a conventional company, it's not us.
THE JOB:
Our Headset Advisors (that's what we call Customer Service Reps) receive incoming calls and emails from existing and new Customers and offer unparalleled Customer Service to create and maintain great Customer relationships. The ability to create an emotional connection with a Customer on the telephone and via email is a must for this position.
Most of our team members work 8am-4:30pm and our team members work an 8 hour per day, 40 hour per week shift. We also offer a 4-day work week (8 hours per day, 32 hours per week), allowing those team members to take off one day each week (It doesnt have to be the same day!)
YOU:
Don't worry if you know nothing about headsets; positive attitudes matter the most to us! If you have excellent telephone communication and listening skills, and you sound great on the phone, then we'll be happy to train you on everything you need to know. However, it will be important that you are a fast learner, who is eager to develop and grow new skills quickly. It's helpful if you have good typing skills.
To be a Headset Advisor for Headsets.com, you need strong attention to detail and possess a high amount of patience, because your phone will ring at you all day and a lot of our Customers require product support. Scheduling is dependent on the needs of our Customers, so we want Team Members who are consistently on time with a high degree of reliability.
One last thing; you need to be able to guide Customers who call you through our website, so check it out at www.headsets.com!
WHERE:
Our Nashville office is located on Air Lane Drive near the Nashville airport. Admittedly not one of the hippest neighborhoods, but it does offer the benefit of being on a hill (helpful during floods) and close to Donelson with some lunch options.
PAY:
You bet! We figured we wouldn't get many volunteers no matter how good the job is. We start at $17.50/hour; paid vacation, health and dental all start after three months as well.
OTHER BONUSES/PERKS:
From time to time we offer additional bonuses, profit-sharing and options in the company. Headsets.com is an advocate of community involvement and we offer two days of paid non-profit work a year so you can choose a way for you to help your community and be paid your regular wages for those two days. We also offer:
15 Paid days off per year (7 Paid days off per year for the 4-day/week option)
After one year, everyone that consistently works a full 5-day work week, gets an additional full week of paid time off on top of those 15 paid days off
Full dollar for dollar Simple IRA matching up to 3% of your pay
Educational training, including work with business coaches
Free headsets every quarter
Free shoes for great sales days
Regular pizza or beer Fridays to mingle with co-workers (and some unwanted calories)
After 5 years with the company, everyone that consistently works a full 5-day work week gets a full-month paid sabbatical and a fancy watch to keep track of all that time off. :-)
GETTING HIRED:
We normally spend two to three weeks getting to know the folks who are looking to join the team this includes a few phone calls, and a couple of in-person meetings. We believe it's worthwhile to invest the time to get people that are right for the position, and also give you good exposure to the work we do and our company culture. We want you to be the right fit for us and we want us to be right fit for you too.
WHAT NOW? (Here's how to apply!)
1. DO NOT SEND A RESUME
2. E-mail us at hiring@headsets.com with the subject line "Customer Service with a Smile!" and include a phone number and earliest/latest time in the day we can reach you
3. Tell us a little about yourself and why you might like this position, and what you did in your last employment.
4. Tell us when you'd be available to start, and please be sure to include whether you are interested in a full-time, 5-day work week or a flexible 4-day work week.
BONUS: Stand out by including a positive experience you've had with another company as a Customer
We tend to get a lot of interest and we don't usually respond to all initial applications, although if we do get to meet you for an interview we'll be sure to follow up with you at every stage after that.
If this job isnt for you, but youve got a friend, mother, colleague, son, or pet that could be a fit do them a favor and forward this on. Theyll be sure to thank you :-)
