Job Overview
This position provides front-line customer service and support to employees and others for questions, and issues related to our Companies grant-making organization to colleagues in need in the aftermath of the catastrophic Hurricane Helene.
Responsibilities
This position supports the day-to-day operations of the department with responsibilities including grant-making, data/records management, and overall department support. The individual will serve as the point of contact for grant requests. Assists other administrative support staff in projects and cross-coverage as needed. Teamwork, organizational skills, multi-tasking, and confidentiality are essential.
GENERAL RESPONSIBILITIES
Operations duties
Provide excellent customer service by answering telephone calls and managing mailbox. Route calls to the appropriate staff contact, respond to general inquiries in the mailbox routing to the correct contact when necessary
Assist in the implementation of grant program and determine grant approval/declination; ensure requests are reviewed within 2-3 business days upon receipt.
Specialist will dedicate time to assist applicants in understanding full financial need and gather documentation to demonstrate the need.
Communicate with applicants and HR Leaders regarding status of requests, documentation needs and post-grant making follow-up.
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