DescriptionIntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Application Engineer II today with HCA Healthcare.BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Come join our team as an Application Engineer II. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!Job Summary and QualificationsThe Application Engineer II reports to the Manager, 3M HIM Technologies – Technical Team and Supports the 3M Web Coding & Reimbursement System, 3M 360 Encompass System, and 3M Audit Expert/Health Record Management (AEHRM) system by providing consistent technical knowledge and subject matter expertise for each system. The Application Engineer II understands the impact of business operational processes on system settings and possesses practical experience in the following domains: system architecture, monitoring application development and implementation, and application security. The successful candidate will be responsible for learning the complex architecture and environments for the products and provide subject matter expertise for the application by providing knowledge of system and application architecture, configuration settings and how these components affect application functionality and ultimately the end user. The position will act as the group representative on multiple projects interacting with any of these applications and will be responsible for building strong working relationships and communicating with a wide array of individuals, including Senior Leaders, Business Owners, field staff, technical staff and vendorsMAJOR RESPONSIBILITIESTechnicalResponsible for meeting regulatory update deadlines and following change management processes from file acquisition to promotion to the Production environmentWork closely with the vendor and ITG teams to monitor performance and capacity of the production servers, troubleshoot system issues, identify problem resolution and maintain complex disaster recovery processesIdentify, develop and implement process improvements to support HCA Healthcare’s Lean initiatives and Agile developmentCommunications/DocumentationResponsible for communicating via multiple media, including but not limited to conference calls, in person participation and via written documentation across audiences with varying levels of technical expertiseCreate and maintain technical specifications, technical documentation, application architecture documentation and support documentationServe as liaison with 3M and EHR vendors, monitor vendor service level agreements, review vendor issue management for responsiveness and accuracy of resolutionWhat qualifications you will need:EDUCATIONAssociate's degree - PreferredOr equivalent combination of education and/or experienceEXPERIENCE3 or more years of relevant work experience in a Healthcare IT environment - RequiredLICENSES, CERTIFICATIONS & TRAININGMicrosoft Certified Systems Engineer or equivalent experience -RequiredOTHER SKILS & ABILITIES
Experience with Windows Server 2012 R2, 2016, 2019 - Required
Document management skills and competency in Microsoft Office Suite - Required
Knowledge of Active Directory and access management - Required
Software deployment, server maintenance and problem resolution experience - Required
Experience working with diverse and complex projects - Required
Strong interpersonal skills and the ability to work with a team - Required
Demonstrated experience in establishing and strengthening relationships - Required
Detail oriented and analytical with good organization skills - Required
Ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment - Required
Strong problem and issue resolution skills - Required
Good written and verbal communication skills and ability to communicate effectively with individuals at various levels within and outside of the organization - Required
Highly motivated and be able to work independently with little supervision - Required
Experience creating quality deliverables - Required
Flexible and adaptable to meet changing priorities - Required
Experience with large scale enterprise architectures, including DEV/QA/PROD deployment - Preferred
Experience with Citrix XenApp, Citrix XenDesktop and VDI platforms - Preferred
Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients - RequiredHonor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect - RequiredEffective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA Healthcare - RequiredAttain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA Healthcare - RequiredLead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement - RequiredCommunicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results - RequiredAchieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors - RequiredDrive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA Healthcare by challenging others to excel and hold themselves and others accountable for achieving results - RequiredHCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Application Engineer II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
