Position Overview:The Front Desk Receptionist partners directly with families, students, visitors and staff of KIPP Nashville and is responsible for providing quality customer service at the school’s front desk. The Receptionist is a key member of the school’s Operations Team. The Receptionist reports to the Director of Operations at their school site.Responsibilities of the Front Desk Receptionist include, but are not limited to:Receptionist DutiesAct as the first point of contact for parents, students, and visitors and direct them to the appropriate place or personEnsure a friendly and professional demeanor to create a welcoming environment.Man the front office, answer phones, and manage mail and faxReceive and distribute messages for students and staffRespond to parent questions and concerns, and direct them to the Principal when appropriateProvide information about school schedules, policies, and events.Screen and track all visitors through Raptor as required by school policy.Office AdministrationSupport school attendance procedures ensuring accuracy Maintain and organize front office supplies and maintain a professional space.Administer first aid and medications to students according to school standardsDistribute all deliveries and mail to the appropriate personRegularly update student phone lists and contact informationStudent Information Management System Collect all student records, including immunization records, home language surveys, emergency contact forms, and media release formManage collection, dispersal, security, and organization of all student cumulative record filesAssure confidentiality of files is maintained and lock files where appropriateStudent Enrollment Supports Answer parent questions and assist parents in navigating the enrollment process as needed. Support families with application verification and enrollment documentation School Operations SupportHelp facilitate and support preparations for school events, including, but not limited to, school performances, parent conferences, celebrations, and field trips.Carry out any additional daily school duties as decided upon by the Principal or Director of Operations
