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Kimpton Aertson Hotel, Henley Restaurant- Nashville, TNOur mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.What you get to do: Responsible for sales and operations of catering/private dining department. Act as liaison between restaurant and hotel between the client and banquet operationsYour day to day-
Spends primary time on direct selling
Actively understands and implements the sales process as outlined in the Shoppers Report
Maintains appropriate balance of account maintenance and prospecting for new business
Establishes and maintains effective and profitable relationships with customersResponsible for achieving catering budgeted revenue
Assists Director of Catering developing specific goals/strategies in assigned territory to positively impact revenues
Thorough knowledge of property, space, capacities, concept/food style (menus)
Familiar with hotels' competitive set and shared accounts
Effectively cross-sells with sister restaurants/hotels for referral business
Communicates a clear sense of strategic direction and goals for assigned territories/markets
Keeps up on industry trends and seeks creative ways to infiltrate markets/accounts
Acts as conduit between the catering/restaurant and hotel teams
Provides appropriate/necessary information to ensure proper operations of the department
Maintains accurate and thorough notes/traces for accounts within the PMS and Catering Database
Review and update menus/packages/upgrades, as requested to satisfy customer needs/maximize revenue
Create appropriate sales collateral and tools for department
Assist in reviewing and updating menus/packages, as requested to satisfy customer needs/maximizing revenue
Assist in creating appropriate sales collateral tools for the department to maximize revenue
Organize and represent restaurant at off-premise/charity events
Joins and attends appropriate market organizations
Specific experience we're seeking:
Produce marketing plan and provide input for annual budget
Implement monthly action plan
Adhere to the "Sundown Rule" for all customer correspondence
Assist in developing annual sales budget with restaurant team
Assist in development of yearly/quarterly marketing plan to meet and exceed budgeted sales goal
Completes weekly, monthly, quarterly and annual production reports
Provide weekly/monthly sales activity reports
Supervise execution of banquets on occasion
Respond properly in any hotel emergency / safety situation
Assist with additional reports and/or special projects as assigned by the Director of Catering
Strong Sales & interpersonal skills
A minimum of two years hospitality experience
Professional phone etiquette, writing skills and knowledge of Microsoft Office
High level of creativity
Thorough knowledge of the restaurants overall layout, rate structure and capacities
Tenaciously owns sales/promotional opportunities
Well organized, detail oriented with excellent follow-up
Must possess excellent communication skills both internally and externally
Needs to possess nimbleness by changing with the needs of the restaurant and the Kimpton Hotel & Restaurant Group
Emulates the Kimpton CultureDESIRABLE QUALIFICATIONS:
Previous structured sales training course a plus
Preferred two years of previous restaurant and/or related banquet experienceQUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
